Privacy Policy

1. Introduction

Welcome to Flagstone Academy. We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website ([Your Website Address]) and our services, including Italian language courses and relocation assistance.

By using our site and services, you agree to the terms of this policy.

2. Information We Collect

We collect information that you provide directly to us and data about your use of our website.

Personal Information You Provide: This includes information you enter when you:
- Contact us via forms, email, or phone (e.g., name, email, phone number).
- Enroll in a course or service (e.g., address, date of birth, passport details for visa services, payment information).
- Sign up for our newsletter.
Information Collected Automatically: When you visit our site, we may automatically collect:
- Log Data: Your IP address, browser type, pages visited, and time spent on the site.
- Cookies & Tracking Technologies: We use cookies to analyze website traffic, personalize content, and serve targeted ads. You can control cookie settings through your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services (e.g., course enrollment, relocation support).
To process your transactions and send you related information.
To communicate with you, including responding to your inquiries and sending administrative updates.
To send you marketing and promotional communications (you can opt-out at any time).
To personalize your experience and deliver content relevant to your interests.
For analytics and improvement of our website and services.
To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

For users in the European Union (EU), our processing of your personal data is based on:

Performance of a Contract: To fulfill our obligations to you when you enroll in a course or service.
Consent: When you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).
Legitimate Interests: For our operational purposes, such as website security and analytics, where our interests are not overridden by your data protection rights.

5. How We Share Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

With Service Providers: We share data with trusted third parties who assist us in our operations, such as payment processors, email marketing platforms, and relocation partners (e.g., visa consultants, real estate agents). These partners are bound by contractual obligations to keep your information confidential.
For Legal Reasons: We may disclose information if required by law, to protect our rights, or to ensure the safety of our users and the public.
Business Transfers: In the event of a merger or sale of the company, your data may be transferred to the new owners.

6. International Data Transfers

As a company facilitating moves to Italy, your data may be transferred to and processed in countries outside of your own, including Italy. We will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

7. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data.
Right to Restrict Processing: You can request that we temporarily or permanently stop processing all or some of your personal data.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Object: You can object to our processing of your personal data.

To exercise any of these rights, please contact us using the details in Section 10.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: academy@flagstoneacademy.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.